Upgrade from VIP to Ultra not work

[netzplanet1]

Hello,
we have try to upgrade our Account from VIP to Ultra. Yesterday we pay 21,00$ and today 21,00$. Now we have VIP for 720 Days but not Ultra. Please fix this.
Site ID: 554093983866e19232b34f46
Api Key: 3097b4371ae7bbf615f3d745dfe29515

Thanks

[support]

Hello,

Do you set up ULTRA plan in "Website plan" select option on http://likebtn.com/en/#plans_pricing ?

[netzplanet1]

Sorry, we use Wordpress Plugin. We can nothing change on http://likebtn.com/en/#plans_pricing
We we set Ultra, we must pay 39$ again !!
Please help us.
Thanks

[LikeBtn]

Your website has been upgraded to ULTRA. Sorry for inconveniences.

[netzplanet1]

Thanks for your support.